Front Office & Guest Experience Manager

Four Seasons Hotels And Resorts; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Four Seasons Hotels And Resorts in Dubai is seeking a Front Office Manager to ensure guests feel welcome and well cared for. You will oversee staff, training, and basic financial reconciliation while maintaining a professional front desk environment.

The ideal candidate has customer service and office management experience, strong interpersonal and communication skills, and the ability to supervise schedules and budgets in a fast-paced setting.

Qualifications

• High school diploma or associate degree.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.

Responsibilities

• Supporting training and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies including stationery and information leaflets.
• Preparing monthly management reports on customer feedback bookings and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing cash-handling, checking and credit procedures.

Skills

Interpersonal skills

Communication skills

Problem-solving

Time management

Computer skills

Education

High school diploma or associate degree

Job description

Four Seasons Hotels And Resorts in Dubai is seeking a Front Office Manager to ensure guests feel welcome and well cared for. You will oversee staff, training, and basic financial reconciliation while maintaining a professional front desk environment.

The ideal candidate has customer service and office management experience, strong interpersonal and communication skills, and the ability to supervise schedules and budgets in a fast-paced setting.