Resort Front Office Leader - Guest Experience & Operations

Four Seasons Hotel; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Complimentary accommodation with full–

Transportation to and from work

Medical and life insurance coverage

Annual leave

Job summary

Four Seasons Hotel Dubai is seeking an experienced Front Office leader to train, evaluate, and lead the front office team, upholding cultural and core standards while ensuring a strong presence in daily operations.

You will manage scheduling, budgeting, guest relations, and cross-department coordination, with English proficiency required and Arabic an advantage; competitive compensation and career growth opportunities are offered.

Qualifications

• Proven Front Office leadership experience in a resort/hotel environment.
• Strong guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.

Responsibilities

• Train
• evaluate
• lead
• motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met
• daily activities and planning for front office operation
• You will need to be visible in the operation
• provide recognition
• promote good public relations
• and handle complaints
• concerns or special requests for guests
• clients
• and group contacts
• Control labor and operating expenses through effective scheduling
• budgeting
• purchasing decisions
• and inventory and cash control
• You will attend regular operational meetings to ensure effective coordination and partnership between departments
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed
• Work collaboratively and professionally with co-workers and supervisors

Skills

Front Office leadership

Guest service excellence

English fluency

Reservations knowledge

PMS knowledge

Arabic language (advantage)

Tools

PMS (Property Management System)

Job description

Four Seasons Hotel Dubai is seeking an experienced Front Office leader to train, evaluate, and lead the front office team, upholding cultural and core standards while ensuring a strong presence in daily operations.

You will manage scheduling, budgeting, guest relations, and cross-department coordination, with English proficiency required and Arabic an advantage; competitive compensation and career growth opportunities are offered.