Lux Room Service Manager, Dubai Luxury Resort

Room Service Manager - The Four Seasons, Jumeirah Beach; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

The Four Seasons Resort Dubai at Jumeirah Beach seeks a Room Service Manager to lead guest room service and minibar operations within its luxury hotel. This full-time role focuses on exceptional guest experience and team leadership.

Join a team that emphasizes development and professional growth in a world-renowned property on Jumeirah Beach. Strong hospitality expertise and proactive service are essential.

Qualifications

• 3-5 years’ experience in managing Room Service and Minibar operation at a luxury hotel.

Responsibilities

• Achieve optimum guest satisfaction and departmental profitability.
• Control labor and operating expenses through scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Conduct regular training sessions with the assigned team in line with SOPs (guest care, service standards, up-selling, product knowledge, entering guest-rooms, telephone manners).
• Prepare and issue duty schedules for the respective team.
• Monitor Room Service activities to maximize customer satisfaction.
• Work in close co-operation with Kitchen, Stewarding, Cashiers and other key service departments.
• Work towards 24-hour operation and ensure telephones are attended.
• Maintain a professional relationship with in-house guests and ensure prompt service to rooms.
• In-charge of delivery and clearance of all guest room amenities and conduct spot checks.
• Ensure minibar operation is managed accordingly.
• Ensure proper handling of equipment to minimise breakages and losses.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.

Job description

The Four Seasons Resort Dubai at Jumeirah Beach seeks a Room Service Manager to lead guest room service and minibar operations within its luxury hotel. This full-time role focuses on exceptional guest experience and team leadership.

Join a team that emphasizes development and professional growth in a world-renowned property on Jumeirah Beach. Strong hospitality expertise and proactive service are essential.