Luxury Residential Guest Concierge – Dubai

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SO/ Uptown Dubai Residences seeks a Guest Relations Agent to deliver personalized service to residents, homeowners, and their guests, ensuring a seamless luxury living experience with high hospitality standards.

You will warmly welcome guests, anticipate needs, maintain the luxury lobby ambiance, handle inquiries, and coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery. Fluency in English is required; additional languages are a plus.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Concierge

Hospitality

Communication

Problem solving

Attention to detail

Teamwork

Flexibility

Shift work

Languages

Job description

SO/ Uptown Dubai Residences seeks a Guest Relations Agent to deliver personalized service to residents, homeowners, and their guests, ensuring a seamless luxury living experience with high hospitality standards.

You will warmly welcome guests, anticipate needs, maintain the luxury lobby ambiance, handle inquiries, and coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery. Fluency in English is required; additional languages are a plus.