Luxury Residential Guest Relations Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

SO/ Uptown Dubai Residences is seeking an enthusiastic Guest Relations Agent to deliver personalized luxury service to residents, homeowners and their guests, ensuring a seamless and memorable living experience.

You will welcome guests, build relationships, coordinate with Concierge, Housekeeping, Engineering and Security, handle inquiries and requests, and maintain the lobby’s upscale ambiance while upholding SO/ brand standards.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Concierge experience

Hospitality

Communication skills

Problem-solving

Attention to detail

Teamwork

Job description

SO/ Uptown Dubai Residences is seeking an enthusiastic Guest Relations Agent to deliver personalized luxury service to residents, homeowners and their guests, ensuring a seamless and memorable living experience.

You will welcome guests, build relationships, coordinate with Concierge, Housekeeping, Engineering and Security, handle inquiries and requests, and maintain the lobby’s upscale ambiance while upholding SO/ brand standards.