Guest Relation Agent - Residences

SO/; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SO Uptown Dubai Residences seeks an enthusiastic Guest Relations Agent to deliver personalized service to residents, homeowners and guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality.

You will coordinate with Concierge, Housekeeping, Engineering and Security to ensure seamless service delivery and uphold SO brand standards, professionalism and discretion in all interactions.

Qualifications

• Previous experience in Guest Relations Concierge or luxury hospitality preferred
• Excellent communication interpersonal and problem-solving skills
• Strong attention to detail and a passion for personalized service
• Professional appearance, positive attitude and flexibility to work shifts

Responsibilities

• Warmly welcome residents, homeowners and visitors providing personalized assistance and exceptional service
• Build strong relationships with residents anticipating their needs and preferences
• Maintain the cleanliness, presentation and luxury ambiance of the residential lobby and common areas
• Handle resident inquiries, requests and complaints professionally, ensuring prompt resolution
• Coordinate with Concierge, Housekeeping, Engineering and Security to ensure seamless service delivery
• Assist with resident move-ins, move-outs, transportation and lifestyle arrangements
• Conduct courtesy calls, collect resident feedback and support resident engagement activities
• Maintain accurate records of resident preferences, requests and follow-ups
• Uphold SO brand standards, professional grooming, confidentiality and service excellence

Skills

Guest relations

Luxury hospitality

Communication skills

Problem-solving

Professionalism

Job description

em SO is a coveted collection of hotels rooted in the world of fashion Making its stylish debut on the global hotel scene in 2011 SO continues to command attention with its avant-garde design and creative approach to the world of luxury em

Job Description

We are seeking an enthusiastic and customer-focused Guest Relations Agen strong t strong to join our luxury residential team at SO Uptown Dubai Residences. In this role you will deliver exceptional personalized service to residents homeowners and their guests ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key Responsibilities

• Warmly welcome residents homeowners and visitors providing personalized assistance and exceptional service
• Build strong relationships with residents anticipating their needs and preferences
• Maintain the cleanliness presentation and luxury ambiance of the residential lobby and common areas
• Handle resident inquiries requests and complaints professionally ensuring prompt resolution
• Coordinate with Concierge Housekeeping Engineering and Security to ensure seamless service delivery
• Assist with resident move-ins move-outs transportation and lifestyle arrangements
• Conduct courtesy calls collect resident feedback and support resident engagement activities
• Maintain accurate records of resident preferences requests and follow-ups
• Uphold SO brand standards professional grooming confidentiality and service excellence

Qualifications

• Previous experience in Guest Relations Concierge or luxury hospitality preferred
• Excellent communication interpersonal and problem-solving skills
• Strong attention to detail and a passion for personalized service
• Professional appearance positive attitude and flexibility to work shifts
• Fluency in English additional languages are an advantage

Preferred Qualifications

• strong Fluency in English is mandatory Proficiency in Russian is highly desirable and will be given preference strong Additional languages are an advantage
• Previous experience in a luxury hotel branded residences or high-end hospitality environment
• Familiarity with VIP guest management protocols and personalized luxury service standards
• Certification in hospitality or customer service excellence is an advantage
• Excellent communication interpersonal and problem-solving skills
• Strong teamwork and collaboration skills
• Professional appearance attention to detail and a passion for exceptional service
• Flexibility to work shifts weekends and public holidays as required
• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred. Excellent communication, interpersonal, and problem-solving skills. Strong attention to detail and a passion for personalized service. Professional appearance, positive attitude, and flexibility to work shifts. Fluency in English; additional languages are an advantage.
• Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage. Previous experience in a luxury hotel, branded residences, or high-end hospitality environment. Familiarity with VIP guest management protocols and personalized luxury service standards. Certification in hospitality or customer service excellence is an advantage. Excellent communication, interpersonal, and problem-solving skills. Strong teamwork and collaboration skills. Professional appearance, attention to detail, and a passion for exceptional service. Flexibility to work shifts, weekends, and public holidays as required.