Guest Relation Agent - Residences

AccorHotels Middle East; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

SO/ Uptown Dubai Residences is seeking an enthusiastic Guest Relations Agent to deliver personalized luxury service to residents, homeowners and their guests, ensuring a seamless and memorable living experience.

You will welcome guests, build relationships, coordinate with Concierge, Housekeeping, Engineering and Security, handle inquiries and requests, and maintain the lobby’s upscale ambiance while upholding SO/ brand standards.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Concierge experience

Hospitality

Communication skills

Problem-solving

Attention to detail

Teamwork

Job description

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our luxury residential team at SO/ Uptown Dubai Residences. In this role, you will deliver exceptional personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Preferred Qualifications

• Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage.
• Previous experience in a luxury hotel, branded residences, or high-end hospitality environment.
• Familiarity with VIP guest management protocols and personalized luxury service standards.
• Certification in hospitality or customer service excellence is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong teamworkand collaboration skills.
• Professional appearance, attention to detail, and a passion for exceptional service.
• Flexibility to work shifts, weekends, and public holidays as required.