Luxury Residential Concierge & Guest Relations

SO/ Uptown Dubai; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

SO/ Uptown Dubai Residences is seeking a dedicated Guest Relations Agent to deliver exceptional personalized service to residents, homeowners, and guests within a luxury residential setting. You will help create a seamless, memorable living experience while upholding the highest hospitality standards.

Role requires fluency in English and a professional appearance, with flexibility to work shifts. Experience in luxury hospitality and concierge environments is preferred.

Qualifications

• Previous experience in Guest Relations, Concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Concierge

Luxury hospitality

Fluent English

Communication

Interpersonal skills

Problem solving

Attention to detail

Shift flexibility

Professional appearance

Job description

SO/ Uptown Dubai Residences is seeking a dedicated Guest Relations Agent to deliver exceptional personalized service to residents, homeowners, and guests within a luxury residential setting. You will help create a seamless, memorable living experience while upholding the highest hospitality standards.

Role requires fluency in English and a professional appearance, with flexibility to work shifts. Experience in luxury hospitality and concierge environments is preferred.