Luxury Guest Relations Specialist - Residential Concierge

SO/; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

SO Uptown Dubai Residences seeks an enthusiastic Guest Relations Agent to deliver personalized service to residents, homeowners and guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality.

You will coordinate with Concierge, Housekeeping, Engineering and Security to ensure seamless service delivery and uphold SO brand standards, professionalism and discretion in all interactions.

Formación

• Previous experience in Guest Relations Concierge or luxury hospitality preferred
• Excellent communication interpersonal and problem-solving skills
• Strong attention to detail and a passion for personalized service
• Professional appearance, positive attitude and flexibility to work shifts

Responsabilidades

• Warmly welcome residents, homeowners and visitors providing personalized assistance and exceptional service
• Build strong relationships with residents anticipating their needs and preferences
• Maintain the cleanliness, presentation and luxury ambiance of the residential lobby and common areas
• Handle resident inquiries, requests and complaints professionally, ensuring prompt resolution
• Coordinate with Concierge, Housekeeping, Engineering and Security to ensure seamless service delivery
• Assist with resident move-ins, move-outs, transportation and lifestyle arrangements
• Conduct courtesy calls, collect resident feedback and support resident engagement activities
• Maintain accurate records of resident preferences, requests and follow-ups
• Uphold SO brand standards, professional grooming, confidentiality and service excellence

Conocimientos

Guest relations

Luxury hospitality

Communication skills

Problem-solving

Professionalism

Descripción del empleo

SO Uptown Dubai Residences seeks an enthusiastic Guest Relations Agent to deliver personalized service to residents, homeowners and guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality.

You will coordinate with Concierge, Housekeeping, Engineering and Security to ensure seamless service delivery and uphold SO brand standards, professionalism and discretion in all interactions.