Luxury Residences Concierge Lead

Kimpton; United Arab Emirates; On-site; AED 279,000 - 446,000; Full time

Job summary

Six Senses The Palm, Dubai seeks a Residences Concierge Supervisor to manage the Residences operations, ensuring exceptional service for residents and guests. You will enforce standards, support the Chef Concierge, and coordinate with multiple departments to anticipate and meet resident needs.

You will maintain comprehensive knowledge of facilities and safety procedures, interact professionally with residents, and drive a high-quality residential experience aligned with Six Senses values.

Qualifications

• Bachelor’s degree in hospitality or business management with at least 3 years in luxury hotel operations.
• Strong organizational and project coordination skills.
• Experience in event coordination and drafting communications.
• Excellent written and verbal communication in English.
• Proficient with MS Office, PMS platforms and Residential Portals.

Responsibilities

• Oversee the efficient operation of the Residences to deliver exceptional products and services.
• Enforce policies, procedures and best practices consistently across the team.
• Support the Chef Concierge and focus on elevating the residential experience.
• Collaborate with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&B, Spa, and third parties to meet residents’ needs.
• Maintain knowledge of facilities, amenities, and the Residential Portal; oversee resident history.
• Ensure safety and emergencies are handled per Six Senses standards and regulations.
• Interact with residents professionally and seek feedback to drive service recovery when needed.
• Lead daily operations of the Residence Concierge and assist during peak times.

Skills

Organizational skills

Project coordination

Event coordination

Written & verbal communication

English proficiency

Education

Bachelor's degree in hospitality or business management

Tools

PMS systems

Residential Portals

MS Office / Outlook

Job description

Six Senses The Palm, Dubai seeks a Residences Concierge Supervisor to manage the Residences operations, ensuring exceptional service for residents and guests. You will enforce standards, support the Chef Concierge, and coordinate with multiple departments to anticipate and meet resident needs.

You will maintain comprehensive knowledge of facilities and safety procedures, interact professionally with residents, and drive a high-quality residential experience aligned with Six Senses values.