Residences Liaison- Six Senses The Palm Dubai

InterContinental 62s Group plc; Dubai Emirate; On-site; AED 180,000 - 280,000; Full time

Job summary

Six Senses The Palm in Dubai is seeking a Residences Liaison to support owners, guests, and the residential team. You will help prepare communications, maintain contact lists, coordinate events, and foster a sense of community across the residences.

The role requires a bachelor’s degree in hospitality or business, at least three years in luxury hospitality, strong organizational and English communication skills, and proficiency with PMS systems and Microsoft Office.

Qualifications

• Bachelor’s degree in hospitality or business management.
• At least three years in a luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Proficient in Microsoft Office Suite and hotel systems.

Responsibilities

• Assist the Director of Residences in preparing newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in the preparation of reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Support in designing and distributing event invitations, calendars, and post-event communications.
• Assist in fostering connections between owners, creating a strong sense of community and belonging.
• Support onboarding and orientation programs for new owners (welcome packs, guides, contact points).
• Collaborate with the Director of Residences on initiatives that enhance owner engagement and satisfaction.
• Review regularly all areas of residences to ensure adherence to LQA standards.
• Follow up on action items from HOA meetings, owner feedback, and engagement initiatives.
• Maintain organized digital and physical filing systems for all residences communications and initiatives.
• Support the Chief Concierge and focus on the rejuvenation of the residential experience.
• Provide coverage for the Residences Concierge Supervisor during vacations or as required, ensuring continuity of service and smooth day-to-day operations.
• Track homeowner payments related to dues, fees, or special assessments (in coordination with finance).
• Prepare simple summaries or reminders for owners regarding financial responsibilities

Skills

Bachelor in hospitality

Project coordination

Event coordination

English communication

MS Office

PMS systems

Residential portals

Strong follow-through

Education

Bachelor’s degree in hospitality or business management

Tools

Microsoft Office

Outlook

PMS systems

Residential Portals

Job description

As Residences Liaison, I will fully embrace the Six Senses vision and values, and I will deliver an exceptional experience for Residences guests and colleagues.

My duties and responsibilities will include:

• Assist the Director of Residences in preparing newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in the preparation of reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Support in designing and distributing event invitations, calendars, and post-event communications.
• Assist in fostering connections between owners, creating a strong sense of community and belonging.
• Support onboarding and orientation programs for new owners (welcome packs, guides, contact points).
• Collaborate with the Director of Residences on initiatives that enhance owner engagement and satisfaction.
• Review regularly all areas of residences to ensure adherence to LQA standards.
• Follow up on action items from HOA meetings, owner feedback, and engagement initiatives.
• Maintain organized digital and physical filing systems for all residences communications and initiatives.
• Support the Chief Concierge and focus on the rejuvenation of the residential experience.
• Provide coverage for the Residences Concierge Supervisor during vacations or as required, ensuring continuity of service and smooth day-to-day operations.
• Track homeowner payments related to dues, fees, or special assessments (in coordination with finance).
• Prepare simple summaries or reminders for owners regarding financial responsibilities

Qualifications

To execute the position of Residences Liaison, I have the required qualifications, technical skills and experience in a similar role in luxury hotels or residences with proven results.

• Possess a minimum of a bachelor’s degree in hospitality or business management, along with at least three years of experience in a similar luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Strong written and verbal communication skills, particularly in the English Language.
• Organized and detail-oriented with excellent follow-through.
• Proficient in Microsoft Office Suite / Outlook, digital communication platforms, and various hotel systems including PMS platforms and Residential Portals.
• Positive, proactive, and collaborative approach.

The above is intended to provide an overview of the role and responsibilities for a Residences Liaison at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.