Luxury Residences Experience Liaison

InterContinental 62s Group plc; Dubai Emirate; On-site; AED 180,000 - 280,000; Full time

Job summary

Six Senses The Palm in Dubai is seeking a Residences Liaison to support owners, guests, and the residential team. You will help prepare communications, maintain contact lists, coordinate events, and foster a sense of community across the residences.

The role requires a bachelor’s degree in hospitality or business, at least three years in luxury hospitality, strong organizational and English communication skills, and proficiency with PMS systems and Microsoft Office.

Qualifications

• Bachelor’s degree in hospitality or business management.
• At least three years in a luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Proficient in Microsoft Office Suite and hotel systems.

Responsibilities

• Assist the Director of Residences in preparing newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in the preparation of reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Support in designing and distributing event invitations, calendars, and post-event communications.
• Assist in fostering connections between owners, creating a strong sense of community and belonging.
• Support onboarding and orientation programs for new owners (welcome packs, guides, contact points).
• Collaborate with the Director of Residences on initiatives that enhance owner engagement and satisfaction.
• Review regularly all areas of residences to ensure adherence to LQA standards.
• Follow up on action items from HOA meetings, owner feedback, and engagement initiatives.
• Maintain organized digital and physical filing systems for all residences communications and initiatives.
• Support the Chief Concierge and focus on the rejuvenation of the residential experience.
• Provide coverage for the Residences Concierge Supervisor during vacations or as required, ensuring continuity of service and smooth day-to-day operations.
• Track homeowner payments related to dues, fees, or special assessments (in coordination with finance).
• Prepare simple summaries or reminders for owners regarding financial responsibilities

Skills

Bachelor in hospitality

Project coordination

Event coordination

English communication

MS Office

PMS systems

Residential portals

Strong follow-through

Education

Bachelor’s degree in hospitality or business management

Tools

Microsoft Office

Outlook

PMS systems

Residential Portals

Job description

Six Senses The Palm in Dubai is seeking a Residences Liaison to support owners, guests, and the residential team. You will help prepare communications, maintain contact lists, coordinate events, and foster a sense of community across the residences.

The role requires a bachelor’s degree in hospitality or business, at least three years in luxury hospitality, strong organizational and English communication skills, and proficiency with PMS systems and Microsoft Office.