Luxury Reservations Host: Guest Experience, Room Allocation

IHG Hotels & Resorts; Dubai; On-site; AED 78,120 - 111,600; Full time

Job summary

Six Senses The Palm, Dubai is seeking a Reservation Host to manage reservations operations, from intake to rate application, ensuring accurate guest profiles and timely communications. The role supports room allocations, special requests, and system updates with a focus on service standards.

Candidates should have a high school diploma (hospitality preferred) and at least 1 year in luxury hotels, with strong MS Office and PMS/GDS/CRS familiarity, and excellent English communication.

Qualifications

• High school diploma or equivalent and at least 1 year’s experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• MS Office – Word, Excel, PowerPoint and Outlook; familiar with PMS, GDS and CRS platforms.
• Excellent command of written and spoken English; ability to travel on single status.

Responsibilities

• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.).
• Assist in allocation of rooms.
• Check and handle special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify discrepancies before arrival.
• Track future room availabilities based on reservations.
• Monitor and update internet reservation system with hosts.
• Assist in determining room rates based on selling tactics of the resort.
• Assist in management of guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information and rate/market/source codes.

Skills

English language proficiency

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office

PMS

GDS

CRS

Outlook

Job description

Six Senses The Palm, Dubai is seeking a Reservation Host to manage reservations operations, from intake to rate application, ensuring accurate guest profiles and timely communications. The role supports room allocations, special requests, and system updates with a focus on service standards.

Candidates should have a high school diploma (hospitality preferred) and at least 1 year in luxury hotels, with strong MS Office and PMS/GDS/CRS familiarity, and excellent English communication.