Lux Residences Concierge Lead

InterContinental Hotels Group; Dubai; Presencial; AED 268.000 - 469.000; Jornada completa

Descripción de la vacante

Six Senses The Palm, Dubai is seeking a Residences Concierge Supervisor to manage the smooth operation of the Residences, delivering exceptional products and services in line with brand standards.

You will coordinate with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&B, Spa, and third-party providers; ensure safety procedures; maintain residents’ profiles; handle feedback and service recovery.

Formación

• Bachelor's degree in hospitality or business management.
• At least three years in a similar luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Strong written and verbal communication in English.
• Organized and detail-oriented with excellent follow-through.
• Proficiency in Microsoft Office Suite / Outlook and hotel systems, including PMS and Residential Portals.

Responsabilidades

• Assume full responsibility for the efficient operation of the Residences to provide exceptional products and services within brand standards.
• Enforce all policies, procedures and best practices.
• Support the Chef Concierge and focus on rejuvenating the residential experience.
• Collaborate with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&B, Spa, and third-party providers to meet residents' needs.
• Oversee residents’ history and profile system and understand facility layouts and services.
• Maintain safety, security and emergency procedures per brand and statutory requirements.
• Interact with residents and hosts professionally, seeking feedback and ensuring exceptional experiences from pre-move-in to move-out.
• Manage service recovery during complaints and coordinate with departments as needed.
• Foster and maintain relationships with residents and their representatives per Six Senses standards.
• Document all requests or issues and communicate with designated departments via approved systems.

Conocimientos

Organizational skills

Project coordination

Event coordination

Communication skills

Educación

Bachelor's degree in Hospitality or Business Management

Herramientas

MS Office / Outlook

PMS systems

Residential Portals

Descripción del empleo

Six Senses The Palm, Dubai is seeking a Residences Concierge Supervisor to manage the smooth operation of the Residences, delivering exceptional products and services in line with brand standards.

You will coordinate with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&B, Spa, and third-party providers; ensure safety procedures; maintain residents’ profiles; handle feedback and service recovery.