Owner Experience & Residences Liaison

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Six Senses The Palm, Dubai, seeks a Residences Liaison to support the Director of Residences and deliver exceptional homeowner experiences. You will prepare newsletters, maintain contact records, coordinate events, gather feedback, and help design communications to nurture a strong residential community.

Role requires English proficiency, organizational excellence, and collaboration with the Chief Concierge to rejuvenate the residential experience at this luxury property.

Qualifications

• Bachelor's degree in hospitality or business management with 3+ years in a similar luxury hospitality role.
• Strong organizational and project coordination skills.
• Experience in event coordination and drafting communications.
• Excellent written and spoken English.
• Detail-oriented with proactive follow-through.
• Proficient in MS Office, digital tools, hotel systems including PMS and Residential Portals.

Responsibilities

• Assist the Director of Residences in preparing newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in preparing reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Support in designing and distributing event invitations, calendars, and post-event communications.
• Assist in fostering connections between owners to strengthen community.

Skills

Organizational skills

Project coordination

Event coordination

Communication drafting

English language

MS Office / Outlook

PMS platforms

Education

Bachelor's degree in hospitality or business management

Tools

MS Office Suite / Outlook

Residential Portals

PMS platforms

Job description

Six Senses The Palm, Dubai, seeks a Residences Liaison to support the Director of Residences and deliver exceptional homeowner experiences. You will prepare newsletters, maintain contact records, coordinate events, gather feedback, and help design communications to nurture a strong residential community.

Role requires English proficiency, organizational excellence, and collaboration with the Chief Concierge to rejuvenate the residential experience at this luxury property.