Luxury Residence Operations Lead

Kempinski Hotels; Dubai; On-site; AED 420,000 - 540,000; Full time

Job summary

Kempinski Dubai Creek Residences seeks a versatile Residence Manager to oversee daily operations, guest services, and staff management, delivering a luxury living experience for long-term residents and guests.

Responsibilities include leading front-of-house teams, coordinating maintenance, managing budgets, and aligning with regional corporate standards to ensure exceptional service and operational excellence.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3 to 5+ years as Director of Rooms/EAM or equivalent in luxury hospitality.
• Experience in luxury residences is required.
• Strong leadership and financial acumen.

Responsibilities

• Resident & Guest Relations: Serve as primary contact for residents, addressing requests and complaints with high-touch hospitality.
• Operations & Staff Leadership: Direct front-of-house staff; develop rosters; monitor performance; conduct training.
• Property Maintenance & Quality Control: Inspect common areas; coordinate with engineering and vendors for maintenance; manage inventory and equipment.
• Stakeholder & Regional Alignment: Act as main contact for owners; collaborate with Regional team; prepare reporting metrics.
• Administration & Financial Management: Manage budgets; maintain records; ensure health, safety, and regulatory compliance.

Skills

Leadership

Team management

Conflict resolution

Hospitality operations

Financial planning

Inventory control

Vendor management

Communication

Education

Bachelor’s degree in Hospitality Management

Job description

Kempinski Dubai Creek Residences seeks a versatile Residence Manager to oversee daily operations, guest services, and staff management, delivering a luxury living experience for long-term residents and guests.

Responsibilities include leading front-of-house teams, coordinating maintenance, managing budgets, and aligning with regional corporate standards to ensure exceptional service and operational excellence.