Head of Housekeeping & Guest Experience - Dubai

Kempinski Hotels; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Director of Housekeeping to lead the Housekeeping & Laundry department across guest rooms, public areas, outlets and back-of-house environments. The role ensures timely, defect-free services and drives Kempinski standards of cleanliness and ambience.

The candidate will coordinate daily operations, manage staff performance, budgets and supplier contracts while upholding luxury service levels expected by Kempinski guests worldwide.

Qualifications

• Experience leading a Housekeeping department or similar team.
• Ability to manage budgets, staffing and schedules in a luxury hospitality setting.
• Familiarity with Kempinski standards and service quality expectations.
• Proficiency in Opera PMS and Microsoft Office.
• Strong communication, presentation and grooming standards.

Responsibilities

• Lead the Housekeeping Department by developing and implementing departmental objectives in line with hotel business objectives.
• Inspect all areas and take corrective measures to meet Kempinski Standards in cleanliness, maintenance and supply.
• Select, train, develop, schedule and manage the performance of subordinates to ensure efficient housekeeping operations.
• Manage linen inventory and guest supplies and the ordering of supplies to meet quality standards and hotel needs.
• Prepare the annual budget and manning guide and manage the department within budgetary guidelines.
• Coordinate and review contracts for plant rental, window cleaning, night cleaning, pest management, room cleaning, and flowers and decoration.

Skills

Housekeeping ops

Fabric care

Chemicals knowledge

Opera PMS

Microsoft Office

Communication skills

Tools

Opera PMS

Microsoft Office

Job description

Kempinski Hotels in Dubai seeks a Director of Housekeeping to lead the Housekeeping & Laundry department across guest rooms, public areas, outlets and back-of-house environments. The role ensures timely, defect-free services and drives Kempinski standards of cleanliness and ambience.

The candidate will coordinate daily operations, manage staff performance, budgets and supplier contracts while upholding luxury service levels expected by Kempinski guests worldwide.