Luxury Reservations Specialist – Dubai

Kempinski Hotels SA; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kempinski Hotels SA in Dubai seeks a Reservations Agent to act as the main contact for room reservations, maximizing requests and conversions.

You will review reservations, ensure rate compliance, VIP arrivals, and upsell opportunities while upholding Kempinski service standards.

This role requires 1–2 years in a related position, excellent English, and a customer-focused, team-oriented mindset in a luxury environment.

Qualifications

• 1–2 years of experience in a similar role
• Experience in an international luxury five-star hotel preferred
• Excellent English communication skills
• Customer-focused and results-driven
• Passionate about European luxury

Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients’ satisfaction and adherence to Kempinski service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Follow the internal up-sell programme for Reservations department
• Perform any other duties as assigned to them by management

Skills

English

Customer service

Team player

Leadership

Under pressure

People oriented

Job description

Kempinski Hotels SA in Dubai seeks a Reservations Agent to act as the main contact for room reservations, maximizing requests and conversions.

You will review reservations, ensure rate compliance, VIP arrivals, and upsell opportunities while upholding Kempinski service standards.

This role requires 1–2 years in a related position, excellent English, and a customer-focused, team-oriented mindset in a luxury environment.