Residence Manager

Kempinski Hotel; Dubai; On-site; AED 400,000 - 640,000; Full time

Job summary

Kempinski Dubai Creek Residences seeks a versatile Residence Manager to oversee daily operations, guest services, staff management, and luxury hospitality standards for long-term residents and guests.

The role emphasizes resident relations, vendor coordination, maintenance oversight, and regional alignment with executive reporting. Candidates should have 3–5+ years in luxury hospitality at a senior level and strong leadership capabilities.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3–5+ years as Director of Rooms / EAM or equivalent in luxury hospitality.
• Experience in luxury residences required.
• Strong leadership and team management skills.
• Excellent verbal and written communication.

Responsibilities

• Oversee daily operations and guest services to deliver luxury living experiences.
• Direct front-of-house staff and external vendors; manage rosters and performance.
• Conduct regular training to uphold service standards.
• Perform regular property inspections and coordinate maintenance.
• Prepare owner and operational reporting with regional alignment.
• Ensure compliance with health, safety, and local regs.

Skills

Leadership

Team management

Conflict resolution

Hospitality tools

Financial planning

Inventory control

Vendor management

Communication skills

Education

Bachelor’s degree in Hospitality Management or related field

Job description

We are seeking a versatile and dynamic professional to join Kempinski Dubai Creek Residences. The Residence Manager oversees the daily operations, guest services, staff management and luxury hospitality standards to deliver an exceptional living experience for long-term residents and guests.

Resident & Guest Relations

• Serve as the primary point of contact for residents, offering personalised, high-touch hospitality.
• Address resident requests, complaints, and maintenance inquiries promptly, resolving any issues and have attention to detail.

Operations & Staff Leadership

• Direct and supervise front-of-house staff and outsourced service contractors and vendors.
• Develop shift rosters, delegate daily tasks, and monitor performance across all residential departments.
• Conduct regular training programs to ensure team adherence to hospitality and service standards.

Property Maintenance & Quality Control

• Perform regular inspections of common areas, amenities and vacant residences to maintain pristine conditions.
• Coordinate with internal engineering and external vendors for routine maintenance, emergency repairs, and vendor contracts.
• Manage inventory, property equipment, and operating supplies for the property.

Stakeholder & Regional Alignment

• Owner Relations: Serve as the main point of contact for owners, delivering transparent updates on property financial performance, guest satisfaction, and operational challenges.
• Regional Collaboration: Work closely with the Regional team to execute corporate strategies, uphold brand standards, and implement regional operational initiatives.
• Reporting: Prepare and present regular operational, financial, and owner reporting metrics.

Administration & Financial Management

• Manage operating budgets, monitor property expenses, and optimise operational costs.
• Maintain resident records, lease agreements, inventory logs, and incident reports.
• Ensure full compliance with health, safety, fire, and local government regulations.

Skills

Education: Bachelor’s degree in Hospitality Management or a related field. Experience: 3 to 5+ years of experience as a Director of Rooms/ EAM or similar scope of experience in luxury hospitality. Experience in luxury residences is a must. Skills: Strong leadership, team management, and conflict resolution skills. Proficiency hospitality operational tools. Solid understanding of financial planning, inventory control, and vendor management. Outstanding verbal and written communication abilities.