Luxury Reception Lead — Guest Experience & Sales

Kerzner International; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Food & beverage privileges

Health insurance

Annual flights

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis, The Palm, part of Kerzner International, is seeking a Reception Manager at Wavehouse to deliver five‑star service, greet guests with a smile, and create memorable dining experiences. You will forge relationships with hotel guests and locals, act as a sales ambassador, and communicate guest needs to restaurant management.

The ideal candidate has 2–3 years in a luxury hotel or restaurant, excellent communication, and a polished presentation.

Qualifications

• Minimum 2–3 years’ experience in a luxury hotel or restaurant.
• Excellent communication and interpersonal skills.
• Immaculate presentation and professional demeanor.

Responsibilities

• Deliver five‑star service and greet guests with a smile to create memorable experiences.
• Act as a sales ambassador and drive repeat business.
• Build and manage the guest database; liaise with PR/Marketing for events and promotions.

Skills

Guest service

Customer relations

Communication

Sales mindset

Education

2–3 years luxury hotel/restaurant experience

Job description

Atlantis, The Palm, part of Kerzner International, is seeking a Reception Manager at Wavehouse to deliver five‑star service, greet guests with a smile, and create memorable dining experiences. You will forge relationships with hotel guests and locals, act as a sales ambassador, and communicate guest needs to restaurant management.

The ideal candidate has 2–3 years in a luxury hotel or restaurant, excellent communication, and a polished presentation.