Luxury Reception Manager — Guest Experience Leader

Atlantis Dubai; Dubai; On-site; AED 279,000 - 502,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounted rates – Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Job summary

Atlantis Dubai seeks a Reception Manager for Wavehouse to ensure five‑star guest service, greet guests with a smile, and create memorable dining experiences. You will drive guest engagement, capture new business, and relay guest requests to management, contributing to a luxury experience.

Ideal candidates bring 2–3 years in a similar luxury setting, exceptional communication, and flexibility to work varied hours.

Qualifications

• Minimum 2–3 years’ experience in a luxury hotel or restaurant.
• Impeccable presentation and exceptional communication skills.
• Ability to work flexible hours and deliver five‑star service.

Responsibilities

• Deliver five‑star guest service, greet guests warmly, and create memorable experiences.
• Act as a sales ambassador, encouraging repeat visits and capturing new business.
• Collaborate with restaurant management, PR, and marketing to share upcoming events.
• Manage guest database and communicate guest needs to the team.

Skills

Customer service

Guest relations

Communication

Leadership

Sales/upsell

Job description

Atlantis Dubai seeks a Reception Manager for Wavehouse to ensure five‑star guest service, greet guests with a smile, and create memorable dining experiences. You will drive guest engagement, capture new business, and relay guest requests to management, contributing to a luxury experience.

Ideal candidates bring 2–3 years in a similar luxury setting, exceptional communication, and flexibility to work varied hours.