Luxury Lobby Lounge Lead - Guest Experience & Service

Palazzo Versace Dubai; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Palazzo Versace Dubai in Dubai is seeking a seasoned hospitality leader to manage the Lobby Lounge operations, driving outstanding guest experiences and team performance. You will oversee service standards, coordinate with kitchen and bar teams, and coach staff to maintain luxury service levels.

The role requires 2–3 years in a luxury setting, strong leadership, and excellent English communication. Flexibility for varied shifts, including weekends, is essential to succeed in this fast-paced

Qualifications

• 2–3 years in a luxury hotel or fine-dining setting.
• Strong leadership and ability to motivate a diverse team.
• Excellent English communication; additional languages a plus.
• In-depth knowledge of food & beverage operations and service standards.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proactive, guest-focused attitude with high service quality.
• Flexibility to work varied shifts including weekends/holidays.

Responsibilities

• Assist in daily operations of the Lobby Lounge ensuring top service and guest satisfaction.
• Lead, train and motivate the service team to deliver impeccable hospitality.
• Coach staff performance and provide developmental opportunities.
• Monitor inventory levels and minimize waste.
• Coordinate with kitchen and bar for smooth service and communication.
• Address guest feedback promptly to ensure positive experiences.
• Assist with staff scheduling and daily operational tasks.
• Ensure compliance with hotel policies and health and safety regulations.

Skills

Leadership

Interpersonal skills

English communication

F&B operations knowledge

Organizational skills

Guest-focused attitude

Multi-tasking

Weekend/holiday flexibility

Job description

Palazzo Versace Dubai in Dubai is seeking a seasoned hospitality leader to manage the Lobby Lounge operations, driving outstanding guest experiences and team performance. You will oversee service standards, coordinate with kitchen and bar teams, and coach staff to maintain luxury service levels.

The role requires 2–3 years in a luxury setting, strong leadership, and excellent English communication. Flexibility for varied shifts, including weekends, is essential to succeed in this fast-paced