Luxury Lobby Host & Guest Experience Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Fairmont Bab Al Bahr in Abu Dhabi is seeking a Lobby Hostess to greet guests, provide information and coordinate with hotel departments to ensure a seamless luxury experience.

You will uphold 5-star standards, maintain lobby presentation, and deliver personalized service to VIPs and families alike. This role requires excellent communication, professional appearance, and flexibility to work weekends and holidays.

Qualifications

• Experience in hospitality or luxury hotel operations is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Professional grooming and presentation.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency in English; knowledge of additional languages is an advantage.
• Good organizational and multitasking skills.

Responsibilities

• Greet and welcome guests in a professional, friendly, and courteous manner.
• Assist guests with directions, hotel information, facilities, events, and services.
• Manage guest flow in the lobby and ensure a smooth arrival and departure experience.
• Coordinate with Front Desk, Concierge, Bell Desk, Housekeeping, and F&B teams to meet guest needs.
• Escort VIP guests when required and provide personalized service.
• Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
• Maintain knowledge of hotel amenities, local attractions, transportation options, and promotions.
• Monitor lobby appearance and report any cleanliness, maintenance, or safety concerns.
• Support guest relations activities and special events.
• Ensure adherence to hotel standards, policies, and luxury service protocols.
• Maintain a professional appearance and uphold the hotel's brand image at all times.

Skills

Hospitality experience

Guest relations

Customer service

Luxury hotel ops

English proficiency

Grooming standards

Multitasking

Job description

Fairmont Bab Al Bahr in Abu Dhabi is seeking a Lobby Hostess to greet guests, provide information and coordinate with hotel departments to ensure a seamless luxury experience.

You will uphold 5-star standards, maintain lobby presentation, and deliver personalized service to VIPs and families alike. This role requires excellent communication, professional appearance, and flexibility to work weekends and holidays.