Lobby Experience Host

AccorHotels Middle East; Dubai; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Discounted hotel rates

Dining discounts

Wellness discounts

Career development opportunities

Job summary

Fairmont Dubai is seeking a friendly Guest Experience team member to greet guests, assist with luggage, and guide visitors through the hotel lobby. Reporting to Guest Experience Manager, you will uphold brand standards and ensure every guest feels welcome from entry to departure.

You should possess outstanding guest services skills, professional presentation, and the ability to multi-task in a fast-paced environment. Flexible hours and a commitment to teamwork are essential.

Qualifications

• Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
• Impeccable grooming
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours
• 2 years minimum experience in customer service is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on Guest needs, remaining calm and courteous at all times

Responsibilities

• Demonstrate Fairmont’s Brand Standards in all interactions
• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings

Skills

Guest services

Communication

Professional presentation

Grooming

Multitasking

Teamwork

Flexibility

Problem solving

Job description

Fairmont Dubai is seeking a friendly Guest Experience team member to greet guests, assist with luggage, and guide visitors through the hotel lobby. Reporting to Guest Experience Manager, you will uphold brand standards and ensure every guest feels welcome from entry to departure.

You should possess outstanding guest services skills, professional presentation, and the ability to multi-task in a fast-paced environment. Flexible hours and a commitment to teamwork are essential.