Luxury Housekeeping Manager — MOstay, Growth & Wellness

Mandarin Oriental Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

MOstay

Wellbeing benefits

Learning & Development

Colleague Comfort and Convenience

Competitive salary and benefits

Job summary

Based at Mandarin Oriental Downtown, Dubai within the Housekeeping department, the Housekeeping Manager oversees day-to-day housekeeping operations with the Executive Housekeeper, ensuring the highest standards of cleanliness, hygiene and presentation across the hotel.

You will lead, motivate and develop the housekeeping team, ensure adherence to MO policies and safety standards, coordinate with Front Office and Engineering, and maintain exceptional guest service and service recovery.

Qualifications

• Secondary school diploma required; vocational hospitality qualification or a bachelor's degree in Hospitality, Hotel Management, or Business Management is advantageous.
• Minimum 3 years of experience in a luxury hotel environment, including at least 2 years within Housekeeping operations.
• Middle East and hotel pre-opening experience are considered strong advantages.
• Strong verbal and written English communication skills are essential; Arabic language skills are beneficial.
• Excellent planning, organizational, multitasking, attention to detail, and problem-solving abilities, with a professional appearance and approach.
• Physically able to stand for extended periods and flexible to work overnight shifts and varying schedules as operationally required.

Responsibilities

• Lead, motivate, train, and develop the Housekeeping team, ensuring strong performance, compliance with standards, and regular appraisals and training plans.
• Ensure full adherence to Mandarin Oriental policies, procedures, code of conduct, confidentiality requirements, safety standards, and a respectful, discrimination-free workplace.
• Oversee housekeeping operations, including cleaning schedules, inventories, minibar management, productivity monitoring, preventive maintenance programs, and coordination with Front Office and Engineering.
• Maintain exceptional guest service standards by responding promptly to guest needs, handling complaints effectively, managing service recovery, and ensuring guest preferences are met.
• Drive operational excellence by implementing quality, audit, and brand standards (Forbes, LQA, MOQA, FLHSS&E), while delivering cost-effective operations without compromising quality.
• Act as a hotel ambassador, support departmental projects and emergency situations, promote a positive working environment, and perform additional duties as assigned by management.

Skills

Leadership

Training & Development

Guest Service

English Communication

Team Management

Education

Bachelor's degree in Hospitality, Hotel Management, or Business Management

Secondary school diploma

Job description

Based at Mandarin Oriental Downtown, Dubai within the Housekeeping department, the Housekeeping Manager oversees day-to-day housekeeping operations with the Executive Housekeeper, ensuring the highest standards of cleanliness, hygiene and presentation across the hotel.

You will lead, motivate and develop the housekeeping team, ensure adherence to MO policies and safety standards, coordinate with Front Office and Engineering, and maintain exceptional guest service and service recovery.