Luxury Housekeeping Manager - Lead Teams & Elevate Service

Mandarin Oriental

Dubai

On-site

AED 391,000 - 558,000

Full time

8 hours ago
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Benefits offered by this job

MOstay
Wellness benefits
Learning & development
Comfort & transportation
Competitive salary

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Manager to lead the Housekeeping team and uphold the hotel’s high standards of cleanliness, service, and presentation. Based at the property, the role reports to Executive Housekeeper, requires 3+ years at luxury hotels, 2+ in housekeeping, English proficiency; Middle East experience is a plus; a degree in hospitality is advantageous.

The ideal candidate will drive operational excellence, train staff, and maintain a positive work

Qualifications

  • Secondary school diploma required; hospitality qualification or bachelor’s degree is advantageous.
  • Minimum 3 years’ experience in a luxury hotel; at least 2 years in Housekeeping operations.
  • Middle East and hotel pre-opening experience are strong advantages.
  • Strong verbal and written English; Arabic language skills beneficial.
  • Excellent planning, organizational, multitasking, attention to detail; professional appearance.

Responsibilities

  • Lead, motivate, train, and develop the Housekeeping team with regular appraisals.
  • Ensure adherence to MO policies, procedures, safety, and respectful workplace.
  • Oversee housekeeping operations including schedules, inventories, minibar, maintenance coordination.
  • Maintain guest service standards; respond to guest needs and handle complaints.
  • Drive operational excellence by implementing quality and brand standards while controlling costs.
  • Act as hotel ambassador and support emergencies, promote positive working environment.

Skills

English proficiency
Leadership
Customer service

Education

Secondary school diploma
Bachelor’s degree in Hospitality/Hotel Management/Business
Vocational hospitality qualification

Job description

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Manager to lead the Housekeeping team and uphold the hotel’s high standards of cleanliness, service, and presentation. Based at the property, the role reports to Executive Housekeeper, requires 3+ years at luxury hotels, 2+ in housekeeping, English proficiency; Middle East experience is a plus; a degree in hospitality is advantageous.

The ideal candidate will drive operational excellence, train staff, and maintain a positive work

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