Luxury Housekeeping Manager - Lead Teams & Elevate Service

Mandarin Oriental; Dubai; On-site; AED 391,000 - 558,000; Full time

Benefits offered by this job

MOstay

Wellness benefits

Learning & development

Comfort & transportation

Competitive salary

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Manager to lead the Housekeeping team and uphold the hotel’s high standards of cleanliness, service, and presentation. Based at the property, the role reports to Executive Housekeeper, requires 3+ years at luxury hotels, 2+ in housekeeping, English proficiency; Middle East experience is a plus; a degree in hospitality is advantageous.

The ideal candidate will drive operational excellence, train staff, and maintain a positive work

Qualifications

• Secondary school diploma required; hospitality qualification or bachelor’s degree is advantageous.
• Minimum 3 years’ experience in a luxury hotel; at least 2 years in Housekeeping operations.
• Middle East and hotel pre-opening experience are strong advantages.
• Strong verbal and written English; Arabic language skills beneficial.
• Excellent planning, organizational, multitasking, attention to detail; professional appearance.

Responsibilities

• Lead, motivate, train, and develop the Housekeeping team with regular appraisals.
• Ensure adherence to MO policies, procedures, safety, and respectful workplace.
• Oversee housekeeping operations including schedules, inventories, minibar, maintenance coordination.
• Maintain guest service standards; respond to guest needs and handle complaints.
• Drive operational excellence by implementing quality and brand standards while controlling costs.
• Act as hotel ambassador and support emergencies, promote positive working environment.

Skills

English proficiency

Leadership

Customer service

Education

Secondary school diploma

Bachelor’s degree in Hospitality/Hotel Management/Business

Vocational hospitality qualification

Job description

Mandarin Oriental Downtown, Dubai is seeking a Housekeeping Manager to lead the Housekeeping team and uphold the hotel’s high standards of cleanliness, service, and presentation. Based at the property, the role reports to Executive Housekeeper, requires 3+ years at luxury hotels, 2+ in housekeeping, English proficiency; Middle East experience is a plus; a degree in hospitality is advantageous.

The ideal candidate will drive operational excellence, train staff, and maintain a positive work