Luxury Hotel Housekeeping Manager | Guest Experience Leader

Mandarin Oriental Hotel Group; Dubai; On-site; AED 320,000 - 420,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Colleague Comfort and Convenience

Job summary

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Manager to lead the Housekeeping team, ensuring top cleanliness, hygiene and presentation across the hotel. You will oversee daily operations, coordinate with Front Office and Engineering, and drive guest satisfaction and service recovery.

Responsibilities include staff training, performance appraisals, and maintaining safety and confidentiality while upholding MO standards.

Qualifications

• Secondary school diploma required; hospitality qualification or bachelor's degree in Hospitality/Hotel Management/Business Management advantageous.
• Minimum 3 years of experience in a luxury hotel environment, including at least 2 years in Housekeeping operations.
• Middle East and hotel pre-opening experience are strong advantages.
• Strong verbal and written English communication skills; Arabic beneficial.

Responsibilities

• Oversee and manage day-to-day Housekeeping operations.
• Lead, motivate, train and develop the Housekeeping team with appraisals and trainings.
• Ensure adherence to safety, confidentiality and brand standards.
• Coordinate with Front Office and Engineering; manage inventories and minibar.
• Respond to guest needs, handle complaints and deliver service recovery.
• Drive quality audits and cost-efficient operations without compromising standards.

Skills

Verbal English

Written English

Planning

Organization

Multitasking

Attention to detail

Problem solving

Education

Secondary school diploma

Bachelor's degree in Hospitality/Hotel Management/Business Management

Job description

Mandarin Oriental Downtown Dubai is seeking a Housekeeping Manager to lead the Housekeeping team, ensuring top cleanliness, hygiene and presentation across the hotel. You will oversee daily operations, coordinate with Front Office and Engineering, and drive guest satisfaction and service recovery.

Responsibilities include staff training, performance appraisals, and maintaining safety and confidentiality while upholding MO standards.