Luxury Hotel Sales Manager

The Ritz-Carlton; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi invites a proactive sales professional to solicit and handle opportunities, building long-term, value-based relationships that drive bookings and meet ambitious sales targets in a luxury hospitality environment. You will relentlessly pursue new business while maintaining excellence in client engagement and service standards.

You will lead day-to-day sales activities, collaborate with off-property channels, prepare compelling proposals and contracts, and ensure accurate

Qualifications

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Responsibilities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

Education

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Job description

The Ritz-Carlton Abu Dhabi invites a proactive sales professional to solicit and handle opportunities, building long-term, value-based relationships that drive bookings and meet ambitious sales targets in a luxury hospitality environment. You will relentlessly pursue new business while maintaining excellence in client engagement and service standards.

You will lead day-to-day sales activities, collaborate with off-property channels, prepare compelling proposals and contracts, and ensure accurate