Sales Manager - Hotel Business Development

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

The Ritz-Carlton in Dubai, United Arab Emirates, is seeking a Sales Manager - Hotel Business Development. Based at the DIFC property off Sheikh Zayed Road, the role focuses on identifying sales opportunities, developing relationships, securing new business, and achieving revenue objectives.

You will combine direct hotel sales with account development, market analysis, and coordination with internal and external channels to ensure seamless service delivery and timely turnover to operations.

Qualifications

• 2-year degree with 3 years of sales/marketing or related experience.
• OR 4-year degree with 1 year of sales/marketing or related experience.

Responsibilities

• Proactively solicit and manage hotel sales opportunities.
• Achieve assigned personal sales goals.
• Develop new business that contributes to property revenue targets.
• Build long-term, value-based relationships with customers.
• Coordinate sales activity with off-property channels.
• Participate in sales calls to acquire and close business.
• Develop community relationships that expand the customer base.
• Ensure smooth turnover to Event Management.
• Maintain relations with key internal and external stakeholders.
• Provide accurate turnover to operations.

Skills

Hotel sales

Business development

Customer relationship management

Revenue generation

Account development

Sales calls and presentations

Education

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Job description

Job Snapshot

Role: Sales Manager

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Sales

Experience: 1-3 years depending on education

Job Type: Full-time

Position Overview

The Sales Manager - Hotel Business Development is a full-time Hospitality management opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, the role is responsible for proactively identifying sales opportunities, developing long-term customer relationships, securing new business, and achieving individual revenue objectives. This position combines direct hotel sales with account development, market analysis, customer relationship management, and coordination with internal and external sales channels. The Sales Manager ensures confirmed business is transferred accurately and promptly to operational teams for effective service delivery.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Sales

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number 26111251

Position Type Management

Work Arrangement This is an on-site position and is not located remotely.

Role Context

The Sales Manager contributes directly to the property 's commercial performance by converting market opportunities into confirmed business and developing relationships that can generate repeat bookings. The role requires an understanding of customer requirements, competitor activity, economic conditions, supply and demand, and the property 's target market. These insights are used to identify suitable opportunities, position the hotel effectively, and pursue business aligned with revenue objectives.

Key Responsibilities

• Proactively solicit and manage hotel sales opportunities.
• Achieve assigned personal sales goals.
• Develop new business that contributes to property revenue targets.
• Build long-term, value-based relationships with customers.
• Strengthen relationships with existing accounts to generate future bookings.
• Coordinate sales activity with off-property sales channels.
• Participate in sales calls to acquire and close business.
• Conduct customer engagement through sales calls, entertainment, FAM trips, trade shows, and related activities.
• Develop community relationships that expand the potential customer base.
• Maintain productive relationships with key internal and external stakeholders.
• Ensure confirmed business is transferred properly and on time for service delivery.
• Provide accurate and complete turnover to Event Management.

Sales Execution

The Sales Manager supports the operational requirements associated with confirmed business. This includes preparing proposals, writing contracts, managing customer correspondence, and ensuring relevant information is available to the teams responsible for delivery. Sales activity should remain coordinated across channels to reduce duplication and maintain a consistent approach to customer development.

Market and Revenue Development

• Identify new business opportunities that support personal and property revenue goals.
• Maintain awareness of the overall hotel market.
• Understand competitor strengths and weaknesses.
• Monitor relevant economic trends, supply, and demand.
• Recognize the property 's primary target customers.
• Evaluate opportunities according to market conditions and property requirements.
• Understand customer businesses, challenges, and concerns.
• Develop appropriate business solutions based on customer needs.
• Pursue opportunities that offer suitable commercial value to the property.

Customer Relationship Management

Service quality remains integral to the sales process. The Sales Manager supports the company 's service and relationship strategy by delivering professional customer experiences designed to strengthen loyalty and grow the hotel 's share of each account. The role maintains established customer service standards, sets a positive example for guest relations, and interacts with guests to obtain feedback regarding product quality and service levels.

Candidate Profile

The position requires a commercially focused hospitality sales professional who can combine relationship development with disciplined sales execution. Candidates should be capable of prospecting for new opportunities, maintaining established accounts, interpreting market conditions, and coordinating effectively with operational stakeholders. Strong customer awareness is important because successful selling depends on understanding each client 's business requirements and developing solutions relevant to those needs.

Education and Experience

Candidates must meet one of the following qualification pathways:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area.
• OR 4-year bachelor 's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area.

Skills Set

• Hotel sales
• Business development
• Customer relationship management
• New business acquisition
• Account development
• Revenue generation
• Sales opportunity management
• Sales calls and presentations
• Proposal preparation
• Contract preparation
• Customer correspondence
• Market trend analysis
• Competitor analysis
• Target customer assessment
• Stakeholder management
• Event Management handover
• Trade show participation
• FAM trip coordination
• Customer service and retention

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards guide the brand 's approach to luxury hospitality and customer relationships. Management associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while supporting service excellence and lasting customer relationships.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.