Hotel Manager

Confidential Careers; Dubai; On-site; AED 1,190,000 - 1,900,000; Full time

Job summary

Confidential Careers is seeking an experienced Hotel Manager in Dubai to lead day-to-day operations across Rooms, F&B, Guest Services and more, ensuring top-tier luxury service and guest satisfaction.

The role requires 8–12 years in luxury hospitality with 3–5 years in senior operations, a track record of high-volume hotel leadership, and deep knowledge of Forbes Travel Guide standards. A hands-on leader is essential to drive revenue and guest experience.

Qualifications

• 8–12 years in luxury hospitality with progressive leadership roles.
• 3–5 years in Hotel Manager or senior operations leadership.
• Experience with high-volume luxury hotels or resorts.
• Strong knowledge of Forbes Travel Guide standards and LQA.

Responsibilities

• Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping, Guest Services, Spa and Recreation.
• Deliver luxury guest experiences and maintain highest service standards.
• Ensure compliance with FTG and LQA standards and drive improvements.
• Collaborate with GM and department heads to implement strategies.
• Monitor KPIs: guest satisfaction, quality scores, profitability, productivity.
• Lead, coach and develop department managers toward excellence.
• Support budgeting, forecasting, labor management, and cost control.
• Adhere to brand standards, safety regulations, and QA requirements.
• Drive service enhancements and guest experience initiatives.
• Handle guest feedback and service recovery to protect satisfaction.

Skills

Leadership

Guest service

Operations management

Team building

Financial acumen

Education

Bachelor's in Hospitality Management

Job description

One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Hotel Manager to oversee the day-to-day operations of the property and ensure the highest standards of luxury service, guest satisfaction, and operational excellence.

The successful candidate will be a hands-on hospitality leader with strong experience across both Rooms Division and Food & Beverage Operations, combined with a proven ability to drive service quality, team engagement, revenue growth, and overall hotel performance.

Key Responsibilities

• Oversee the daily operations of the hotel, ensuring seamless coordination across Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation.
• Deliver exceptional guest experiences by maintaining the highest standards of luxury hospitality and personalized service.
• Ensure compliance with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) standards and support continuous improvement initiatives.
• Work closely with the General Manager and department heads to execute operational strategies and achieve business objectives.
• Monitor and improve key performance indicators, including guest satisfaction, quality scores, profitability, productivity, and service delivery.
• Lead, coach, and develop department managers to foster a culture of excellence, accountability, and collaboration.
• Support budgeting, forecasting, labor management, cost control, and revenue optimization efforts.
• Ensure adherence to brand standards, safety regulations, and quality assurance requirements.
• Drive operational efficiency, service enhancements, and guest experience initiatives throughout the hotel.
• Handle guest feedback and service recovery matters to maintain exceptional satisfaction levels.

Candidate Profile

• Minimum 8-12 years of progressive luxury hospitality experience, with at least 3-5 years in a Hotel Manager or senior operational leadership role.
• Proven experience managing high-volume luxury hotels or resorts.
• Strong operational background in both Rooms Division and Food & Beverage Operations.
• Solid knowledge of Forbes Travel Guide Standards and LQA requirements.
• Demonstrated success in leading multicultural teams and driving employee engagement.
• Strong commercial and financial acumen with a track record of improving hotel performance and guest satisfaction.
• Experience with hotel openings, renovations, repositioning projects, or operational transformations is advantageous.
• Excellent leadership, communication, organizational, and stakeholder management skills.
• Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.

Ideal Candidate

A passionate luxury hospitality professional with a hands-on leadership style, strong operational expertise, and a commitment to delivering world-class guest experiences. The ideal candidate will have balanced experience in both Rooms Division and Food & Beverage, along with a deep understanding of luxury service standards and a proven