Luxury Hotel Operations Director - Guest Experience Profit

Accor; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

Raffles Dubai seeks a Director of Operations to oversee the Rooms and Food & Beverage divisions, drive performance management of staff, and safeguard guest service excellence while steering budgets and supplier relations.

You will lead cross-functional teams, ensure adherence to Accor & Raffles guidelines, represent the brand, and foster a culture of elegant, high-end hospitality across a luxury property in Dubai.

Qualifications

• Solid business/financial acumen and understanding of luxury hotel operations.
• Proven leadership across diverse teams and cultures.
• Strong communication skills and executive presence.
• Fluency in English; Arabic is desirable but not required.

Responsibilities

• Set plans and direct operating departments to achieve goals in GOP, guest satisfaction, brands, and engagement.
• Support budgeting and ensure expenses align with brand guidelines.
• Lead reporting and management teams to drive performance.
• Represent the brand and maintain owner relations and adherence to guidelines.

Skills

Executive presence

Financial acumen

Leadership

Communication

English fluency

Arabic language (desirable)

Education

Bachelor's degree in hotel management

Job description

Raffles Dubai seeks a Director of Operations to oversee the Rooms and Food & Beverage divisions, drive performance management of staff, and safeguard guest service excellence while steering budgets and supplier relations.

You will lead cross-functional teams, ensure adherence to Accor & Raffles guidelines, represent the brand, and foster a culture of elegant, high-end hospitality across a luxury property in Dubai.