Luxury Hotel Executive Assistant: VIP Support & Travel

Raffles Hotels & Resorts; Dubai; On-site; AED 201,000 - 268,000; Full time

Benefits offered by this job

Discounted stays

Upgrades

Dining discounts

Wellness discounts

Job summary

Raffles Dubai invites applications for an Executive Assistant to the General Manager. You will manage the GM’s diary, coordinate international travel, prepare reports, and handle confidential communications with discretion in a luxury hotel setting.

As a key liaison across owner’s, corporate, and hotel executives, you will maintain high standards of service, respond to guest feedback promptly, and support ad hoc projects while upholding the Raffles brand promise.

Qualifications

• Have at least 5 years of experience in a similar role in luxury 5* hotels.
• Exceptional written and spoken English; Arabic is a plus.
• Discreet, professional and capable of handling confidential information.

Responsibilities

• Manage the General Manager's diary and calendar with precision.
• Coordinate international travel and bookings for executives.
• Prepare reports and ensure timely signature routing and follow-ups.
• Respond to Trust You feedback and guest queries within 24 hours.
• Liaise with owner’s office, corporate office and hotel executives to ensure smooth communication.
• Maintain records, file management and support to the GM.
• Handle VIP/return guest reservations, rates and confirmations.
• Issue and track all complimentary vouchers; keep audit-ready backups.

Skills

Discretion

Communication

Diary management

Travel coordination

VIP support

Job description

Raffles Dubai invites applications for an Executive Assistant to the General Manager. You will manage the GM’s diary, coordinate international travel, prepare reports, and handle confidential communications with discretion in a luxury hotel setting.

As a key liaison across owner’s, corporate, and hotel executives, you will maintain high standards of service, respond to guest feedback promptly, and support ad hoc projects while upholding the Raffles brand promise.