Luxury Hostess Elevate Guest Welcome & Reservations

Mandarin Oriental Group; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

MOstay

Health & Wellness benefits

Duty meals

Duty transportation

Competitive salary & benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Hostess to join the Chitarra Italian Restaurant team. You will greet guests, manage reservations, and ensure every guest feels welcomed and valued in a luxury dining environment.

Ideal candidates have 2+ years in luxury hotel hosting, excellent English communication, and familiarity with reservation systems; Italian is a plus. On-site role with competitive benefits and development opportunities within MOHG.

Qualifications

• Minimum 2 years’ experience as a Hostess in a luxury hotel.
• High school qualification; degree or diploma in Hospitality/Hotel/Business Management is an advantage.
• Proficient in handling reservations via phone and email; familiar with Table Management Systems.
• Strong verbal and written English; Italian language is an advantage.

Responsibilities

• Warmly welcome guests, manage seating arrangements, and create a polished first impression that reflects the luxury of the brand.
• Handle reservations efficiently across all channels, maintain accurate records in the reservation system, and coordinate table assignments based on guest preferences and dining flow.
• Communicate guest preferences, allergies, or special requests to the service and kitchen teams to ensure a seamless dining experience.
• Demonstrate strong knowledge of the outlet’s concept, menu, and promotions; provide accurate and engaging information to guests.
• Display professional phone etiquette, maintain menu quality and appearance, and assist with upselling beverages and processing billing when required.
• Create memorable
• WOW
• moments, ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs), and record guest preferences for future service personalization.

Skills

Reservation systems experienced

Hospitality/service oriented

English communication

Italian language advantage

Education

High school diploma

Hospitality/Hotel/Business Management degree (advantage)

Tools

Table Management Systems

MS Office

Job description

Mandarin Oriental Downtown, Dubai is seeking a Hostess to join the Chitarra Italian Restaurant team. You will greet guests, manage reservations, and ensure every guest feels welcomed and valued in a luxury dining environment.

Ideal candidates have 2+ years in luxury hotel hosting, excellent English communication, and familiarity with reservation systems; Italian is a plus. On-site role with competitive benefits and development opportunities within MOHG.