Luxury Hostess – Italian Dining & WOW Moments

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Duty meals

Staff transport support

Wellness program

Learning & development opportunities

MO stay programme

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Hostess to welcome guests and manage seating within the Chitarra restaurant team. The role emphasizes elegant guest service, reservations handling, and collaboration with service and kitchen teams to ensure a flawless dining experience.

Requirements include minimum 2 years in a luxury hospitality setting, strong English skills, and familiarity with reservation systems; Italian language is a plus.

Qualifications

• Minimum 2 years’ experience as a Hostess in a luxury hotel or high-volume, high-service restaurant.
• High school qualification required; a hospitality degree/diploma is an advantage.
• Proficient in handling reservations and guest communications via phone and email; familiar with table management and reservation systems.
• Strong knowledge of bar service procedures and standards is preferred.

Responsibilities

• Warmly welcome guests, seat guests, and maintain a polished first impression reflecting the luxury brand.
• Manage reservations across channels and coordinate table assignments per guest preferences and dining flow.
• Communicate guest preferences, allergies, or special requests to service and kitchen teams to ensure a seamless experience.
• Demonstrate knowledge of the outlet concepts, menu, and promotions to provide accurate information to guests.
• Assist with upselling beverages and processing billing when required while maintaining service quality.
• Record guest preferences for future personalized service and contribute to MOHG Legendary Quality Experiences (LQEs).

Skills

Guest service

Reservations

English fluency

Italian language

Communication skills

Education

High school diploma

Hospitality degree (advantage)

Tools

Table management systems

MS Office

Job description

Mandarin Oriental Downtown, Dubai is seeking a Hostess to welcome guests and manage seating within the Chitarra restaurant team. The role emphasizes elegant guest service, reservations handling, and collaboration with service and kitchen teams to ensure a flawless dining experience.

Requirements include minimum 2 years in a luxury hospitality setting, strong English skills, and familiarity with reservation systems; Italian language is a plus.