Luxury Hostess: Reservations & Guest Concierge

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay complimentary nights + staff or

Health & Colleague Wellness

Colleague Comfort and Convenience: bus

Competitive Salary and Benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Hostess – Lobby Lounge to join our team. This role manages reservations, welcomes guests, and supports the outlet with exceptional service in a luxury hotel setting.

Based in Dubai, the Hostess will continue to uphold Mandarin Oriental’s renowned standards of hospitality, collaborating with managers and outlets to ensure a seamless guest experience.

Qualifications

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Minimum 2 years’ experience as Host in a luxury hotel environment.
• Experience in high-volume restaurant service with high standards.

Responsibilities

• Take reservations by phone, email, online bookings or in person and update the system.
• Reconfirm reservations by phone or email and coordinate seating with management.
• Welcome and escort guests to ensure a delightful experience.
• Maintain accurate reservations data and update seating as needed.

Skills

Degree or Higher National Diploma in H

Experience as Host in high-volume rest

2+ years as Host in luxury hotels

Understanding guest needs and service

Work long hours with operational focus

Familiar with Table Management System

Education

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Job description

Mandarin Oriental Downtown, Dubai is seeking a Hostess – Lobby Lounge to join our team. This role manages reservations, welcomes guests, and supports the outlet with exceptional service in a luxury hotel setting.

Based in Dubai, the Hostess will continue to uphold Mandarin Oriental’s renowned standards of hospitality, collaborating with managers and outlets to ensure a seamless guest experience.