Luxury Hostess: Create WOW Moments for Italian Dining

Mandarin Oriental Hotel Group; Dubai; On-site; AED 33,000 - 56,000; Full time

Benefits offered by this job

Learning & Development

MOstay staff program

Health & Wellness

Job summary

Mandarin Oriental Downtown Dubai is seeking a Hostess for the Chitarra Italian Restaurant. You will greet guests, manage seating, handle reservations, and ensure a polished first impression reflecting the brand’s luxury.

You will coordinate with service and kitchen teams, communicate guest preferences, and maintain the reservation system. Ideal candidates have 2+ years in luxury hotel hosting, strong English, and good communication.

Qualifications

• Minimum 2 years experience as a Hostess in a luxury hotel.
• Experience in high-volume, high-service restaurants is preferred.
• Proficient in handling reservations via phone and email.

Responsibilities

• Greet guests, manage seating, and reflect luxury branding.
• Handle reservations across channels and coordinate table assignments.
• Communicate guest preferences to service and kitchen teams.
• Provide menu knowledge and assist with upselling and billing when required.

Skills

Customer service

Reservations handling

Table management systems

Phone etiquette

Upselling beverages

Multitasking

Microsoft Office

Italian language (adv)

English communication

Education

High school diploma

Hospitality/Hotel/Business Management degree (adv)

Tools

Table management systems

Job description

Mandarin Oriental Downtown Dubai is seeking a Hostess for the Chitarra Italian Restaurant. You will greet guests, manage seating, handle reservations, and ensure a polished first impression reflecting the brand’s luxury.

You will coordinate with service and kitchen teams, communicate guest preferences, and maintain the reservation system. Ideal candidates have 2+ years in luxury hotel hosting, strong English, and good communication.