Hostess - Chitarra

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Duty meals

Staff transport support

Wellness program

Learning & development opportunities

MO stay programme

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Hostess to welcome guests and manage seating within the Chitarra restaurant team. The role emphasizes elegant guest service, reservations handling, and collaboration with service and kitchen teams to ensure a flawless dining experience.

Requirements include minimum 2 years in a luxury hospitality setting, strong English skills, and familiarity with reservation systems; Italian language is a plus.

Qualifications

• Minimum 2 years’ experience as a Hostess in a luxury hotel or high-volume, high-service restaurant.
• High school qualification required; a hospitality degree/diploma is an advantage.
• Proficient in handling reservations and guest communications via phone and email; familiar with table management and reservation systems.
• Strong knowledge of bar service procedures and standards is preferred.

Responsibilities

• Warmly welcome guests, seat guests, and maintain a polished first impression reflecting the luxury brand.
• Manage reservations across channels and coordinate table assignments per guest preferences and dining flow.
• Communicate guest preferences, allergies, or special requests to service and kitchen teams to ensure a seamless experience.
• Demonstrate knowledge of the outlet concepts, menu, and promotions to provide accurate information to guests.
• Assist with upselling beverages and processing billing when required while maintaining service quality.
• Record guest preferences for future personalized service and contribute to MOHG Legendary Quality Experiences (LQEs).

Skills

Guest service

Reservations

English fluency

Italian language

Communication skills

Education

High school diploma

Hospitality degree (advantage)

Tools

Table management systems

MS Office

Job description

Mandarin Oriental Downtown, Dubai is looking for a Hostess to join our Chitarra - Italian Restaurant team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Service in Dubai, the Hostess is responsible for greeting and seating guests, managing reservations and ensuring every guest feels welcomed and valued. The Hostess also manages and maintains the reservation system, including the database with respective guest preferences. Hostess reports to the Head Hostess.

As a Hostess, you will beresponsiblefor the following duties:

• Warmly welcome guests, manage seating arrangements, and create a polished first impression that reflects the luxury of the brand.
• Handle reservations efficiently across all channels, maintain accurate records in the reservation system, and coordinate table assignments based on guest preferences and dining flow.
• Communicate guest preferences, allergies, or special requests to the service and kitchen teams to ensure a seamless dining experience.
• Demonstrate strong knowledge of the outlet’s concept, menu, and promotions; provide accurate and engaging information to guests.
• Display professional phone etiquette, maintain menu quality and appearance, and assist with upselling beverages and processing billing when required.
• Create memorable “WOW” moments, ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs), and record guest preferences for future service personalization.

As a Hostess, weexpectfrom you:

• Minimum 2 years’ experience as a Hostess in a luxury hotel; prior experience in high-volume, high-service restaurants is preferred.
• High school qualification required; degree or diploma in Hospitality/Hotel/Business Management is an advantage.
• Proficient in handling reservations and guest communication via phone and email; familiar with Table Management Systems.
• Solid knowledge of bar service procedures and standards is preferred.
• Strong verbal and written communication skills in English; basic computer proficiency including MS Office. Proficiency in Italian language is an advantage.
• Excellent interpersonal, organisational, and multitasking skills; physically able to stand for extended periods and work flexible shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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