Hostess - Chitarra

Mandarin Oriental Hotel Group; Dubai; Sur place; AED 33 000 - 56 000; Plein temps

Avantages offerts par ce poste

Learning & Development

MOstay staff program

Health & Wellness

Résumé du poste

Mandarin Oriental Downtown Dubai is seeking a Hostess for the Chitarra Italian Restaurant. You will greet guests, manage seating, handle reservations, and ensure a polished first impression reflecting the brand’s luxury.

You will coordinate with service and kitchen teams, communicate guest preferences, and maintain the reservation system. Ideal candidates have 2+ years in luxury hotel hosting, strong English, and good communication.

Qualifications

• Minimum 2 years experience as a Hostess in a luxury hotel.
• Experience in high-volume, high-service restaurants is preferred.
• Proficient in handling reservations via phone and email.

Responsabilités

• Greet guests, manage seating, and reflect luxury branding.
• Handle reservations across channels and coordinate table assignments.
• Communicate guest preferences to service and kitchen teams.
• Provide menu knowledge and assist with upselling and billing when required.

Connaissances

Customer service

Reservations handling

Table management systems

Phone etiquette

Upselling beverages

Multitasking

Microsoft Office

Italian language (adv)

English communication

Formation

High school diploma

Hospitality/Hotel/Business Management degree (adv)

Outils

Table management systems

Description du poste

Mandarin Oriental Downtown Dubai is looking for a Hostess to join our Chitarra - Italian Restaurant team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Based at the Mandarin Oriental Downtown Dubai within the Food and Beverage Service in Dubai the Hostess is responsible for greeting and seating guests managing reservations and ensuring every guest feels welcomed and valued The Hostess also manages and maintains the reservation system including the database with respective guest preferences Hostess reports to the Head Hostess

As a Hostess you will be responsible for the following duties

• Warmly welcome guests manage seating arrangements and create a polished first impression that reflects the luxury of the brand
• Handle reservations efficiently across all channels maintain accurate records in the reservation system and coordinate table assignments based on guest preferences and dining flow
• Communicate guest preferences allergies or special requests to the service and kitchen teams to ensure a seamless dining experience
• Demonstrate strong knowledge of the outlet s concept menu and promotions provide accurate and engaging information to guests
• Display professional phone etiquette maintain menu quality and appearance and assist with upselling beverages and processing billing when required
• Create memorable WOW moments ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences LQEs and record guest preferences for future service personalization

Our commitment to youLearning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally

Colleague Comfort and Convenience

• Benefit from comfortable accommodation a duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free

Competitive Salary and Benefits

We offer a competitive salary and an attractive benefits package fully aligned with UAE industry standards to ensure your financial well-being and stability

We re Fans Are you

As a Hostess, we expect from you:

• Minimum 2 years experience as a Hostess in a luxury hotel;
• prior experience in high-volume, high-service restaurants is preferred.
• High school qualification required;
• degree or diploma in Hospitality/Hotel/Business Management is an advantage.
• Proficient in handling reservations and guest communication via phone and email;
• familiar with Table Management Systems.
• Solid knowledge of bar service procedures and standards is preferred.
• Strong verbal and written communication skills in English;
• basic computer proficiency including MS Office.
• Proficiency in Italian language is an advantage.
• Excellent interpersonal, organisational, and multitasking skills;
• physically able to stand for extended periods and work flexible shifts.