Guest Services Executive - Spa - Jumeirah Marsa Al Arab

Jumeirah; Dubai; On-site; AED 67,000 - 95,000; Full time

Benefits offered by this job

Colleague discounts

Healthcare & life insurance

Paid annual leave

Learning & development

Internal mobility

Tax-free salary AED

Job summary

Jumeirah Marsa Al Arab in Dubai is seeking a guest-facing front desk professional to join our luxury hospitality team. You will welcome guests, manage check-in and check-out, and coordinate with Housekeeping, Concierge, F&B and other departments to ensure seamless stays.

The ideal candidate has at least one year in guest-facing roles in luxury settings, superb communication skills, a proactive problem-solving mindset, and proficiency in English; additional languages are a plus.

Qualifications

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate the complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Excellent communication

Interpersonal skills

Problem-solving

English proficiency

Proactive service

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant - garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalatethe complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)