Luxury Guest Services Hostess & Reservations Expert

Grand Hyatt; United Arab Emirates; On-site; AED 61,000 - 95,000; Full time

Job summary

Park Hyatt Dubai is seeking a guest-focused Hostess to welcome guests, manage reservations, and seat guests with impeccable five-star service. You will coordinate with the team to ensure smooth dining experiences and maintain luxury standards throughout shifts.

The role involves handling guest inquiries, VIP arrangements, and ensuring accurate seating and presentation. A professional appearance and hospitality background are essential for delivering exceptional service.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or related field preferred.
• Minimum 1–2 years of guest-facing experience in luxury hospitality.
• Excellent communication and interpersonal skills with a professional manner.
• Knowledge of restaurant reservations, seating, guest handling; reservation systems advantageous.
• Professional appearance and grooming for luxury hospitality.
• Strong organizational skills and ability to multitask during busy service, weekends and holidays.

Responsibilities

• Welcome guests with five-star service etiquette and a warm, personalized greeting.
• Manage reservations, seating plans, waiting lists, and seating efficiency.
• Escort guests to tables and ensure menus, seating, and settings are prepared.
• Maintain knowledge of hours, menus, promotions, events, dress codes, and facilities.
• Recognize VIPs and special occasions; communicate details discreetly to the team.
• Coordinate with managers, waiters, kitchen staff, and other departments to ensure smooth flow.
• Monitor table availability and occupancy; provide accurate wait times.
• Answer reservation inquiries by phone professionally and accurately.
• Handle guest feedback with tact and escalate if needed.
• Maintain reception, entrance, menus, reservation records, and hostess desk to luxury standards.
• Support F&B with special arrangements, VIPs, and group reservations; share details before arrival.
• Bid farewell to departing guests and seek feedback to conclude on a positive note.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Professional demeanor

Education

Diploma in Hospitality/Hotel Management/F&B preferred

Job description

Park Hyatt Dubai is seeking a guest-focused Hostess to welcome guests, manage reservations, and seat guests with impeccable five-star service. You will coordinate with the team to ensure smooth dining experiences and maintain luxury standards throughout shifts.

The role involves handling guest inquiries, VIP arrangements, and ensuring accurate seating and presentation. A professional appearance and hospitality background are essential for delivering exceptional service.