Luxury Resort Guest Host & Reservations Specialist

AccorHotels Middle East; Abu Dhabi; Vor Ort; AED 39.000 - 61.000; Vollzeit

Zusammenfassung

Sofitel Dubai The Palm seeks a Reservations Hostess to maintain dining-room knowledge, manage reservations and greet guests with impeccable service. You will coordinate seating, ensure proper setup, and uphold departmental standards in a luxury resort setting on Palm Jumeirah.

The role requires excellent customer service, strong communication skills and a proactive attitude to handle busy service periods while ensuring guest satisfaction.

Qualifikationen

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Aufgaben

• Maintain complete knowledge of dining room layout, seat numbers, setups, room capacity, hours of operation, price range and dress code.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menus, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Kenntnisse

Customer service

Interpersonal skills

Ausbildung

Hospitality/Tourism management degree/diploma

Jobbeschreibung

Sofitel Dubai The Palm seeks a Reservations Hostess to maintain dining-room knowledge, manage reservations and greet guests with impeccable service. You will coordinate seating, ensure proper setup, and uphold departmental standards in a luxury resort setting on Palm Jumeirah.

The role requires excellent customer service, strong communication skills and a proactive attitude to handle busy service periods while ensuring guest satisfaction.