Luxury Guest Services Executive | Front Office, Dubai

Jumeirah; United Arab Emirates; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare & life insurance

Annual leave with flights

Staff discounts

Learning & development programs

Career mobility

Job summary

Jumeirah Living Marina Gate is seeking a Guest Services Executive to join the Front Office team. You will welcome guests, manage check-in/check-out, and coordinate with Housekeeping, Concierge, and F&B to fulfill guest needs.

Ideal candidates have 1–2 years in Front Office or Guest Relations at an international 5-star brand, strong communication, and a proactive approach to guest satisfaction. Competitive benefits and growth await in this luxury hotel setting.

Qualifications

• High School Diploma or Diploma/Degree in Hospitality Management, Tourism, Business Administration, or related field.
• 1–2 years of Front Office or Guest Relations experience in international 5-star hotel.
• Strong knowledge of front office operations, guest service standards, and hotel policies.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Resolve minor guest complaints professionally and eliminate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.

Skills

Front Office operations

Guest service

Communication

Interpersonal skills

Education

Diploma/Degree in Hospitality

Job description

Jumeirah Living Marina Gate is seeking a Guest Services Executive to join the Front Office team. You will welcome guests, manage check-in/check-out, and coordinate with Housekeeping, Concierge, and F&B to fulfill guest needs.

Ideal candidates have 1–2 years in Front Office or Guest Relations at an international 5-star brand, strong communication, and a proactive approach to guest satisfaction. Competitive benefits and growth await in this luxury hotel setting.