Guest Services Executive - Front Office - Jumeirah Living Marina Gate

Jumeirah; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Shared accommodation

Healthcare coverage

Life insurance

Paid annual leave

Flight home

Job summary

Jumeirah Living Marina Gate, part of Jumeirah, invites a Guest Services Executive to join the Front Office team. The role focuses on welcoming guests, handling check-in/check-out with precision, and delivering personalized service that exceeds expectations for a luxury clientele.

The ideal candidate should have 1–2 years in Front Office or Guest Relations, preferably with an international 5-star brand, and strong communication skills to interact with guests from diverse cultures.

Qualifications

• Minimum 1–2 years in Front Office or Guest Relations
• Experience with international 5-star hotel brand preferred
• Strong knowledge of front office operations and hotel policies

Responsibilities

• Welcome guests and manage check-in/check-out accurately and efficiently
• Respond promptly to inquiries and requests with personalized service
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, F&B to fulfill guest needs
• Resolve minor guest complaints professionally and escalate complex issues when needed
• Promote hotel services and amenities and upsell where appropriate
• Maintain accurate guest records and ensure compliance with service standards

Skills

Front office operations

Guest service standards

Communication

Interpersonal skills

Problem solving

Education

High School Diploma

Hospitality Management/Business Admin Diploma or Degree

Job description

Job Description:

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Living Marina Gate

Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travellers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job

An exciting opportunity has arisen for a Guest Services Executive to join Front Office in Jumeirah Living Marina Gate.

The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or Diploma/Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 1-2 years of experience in Front Office or Guest Relations, preferably with an international 5-star hotel brand.
• Strong knowledge of front office operations, guest service standards, and hotel policies and procedures.
• Excellent communication and interpersonal skills, with the ability to interact professionally and courteously with guests from diverse cultural backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests, concerns, and complaints.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)