Luxury Guest Service Agent — Front Desk with Flexible Hours

Vochure; Sharjah; Sur place; AED 45 000 - 78 000; Plein temps

Résumé du poste

Accor in Sharjah seeks a friendly Guest Service Agent to greet guests, manage check-in/out, and ensure an exceptional stay. You will provide hotel information, coordinate with departments, and maintain front desk efficiency while upholding service standards in a fast-paced luxury environment.

Candidates should have hospitality experience, excellent communication skills, and fluency in English; Arabic is a plus.

Qualifications

• Previous experience in guest service in luxury hotels.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic an advantage.

Responsabilités

• Greet and welcome guests with a warm, friendly demeanor and set the tone for their stay.
• Efficiently manage check-in and check-out with accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly and professionally.
• Provide information about hotel amenities and local attractions in Sharjah.
• Coordinate with other departments to fulfill guest requests and ensure comfort.
• Maintain a neat, organized front desk and process payments accurately.
• Uphold hotel standards of excellence and professionalism; upsell where appropriate.

Connaissances

Guest service

Communication

English fluency

Arabic advantage

Outils

OperaCloud

Microsoft Office

Description du poste

Accor in Sharjah seeks a friendly Guest Service Agent to greet guests, manage check-in/out, and ensure an exceptional stay. You will provide hotel information, coordinate with departments, and maintain front desk efficiency while upholding service standards in a fast-paced luxury environment.

Candidates should have hospitality experience, excellent communication skills, and fluency in English; Arabic is a plus.