Agent, Guest Relations

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Kerzner International Limited seeks a Guest Relations Agent for Atlantis, the Palm in Dubai, delivering personalized service to hotel guests throughout their stay and ensuring the luxury hospitality expected in a 5-star ultra‑luxury environment. You will handle requests and concerns with grace, ensuring guests receive the luxury hospitality expected in a 5-star ultra-luxury environment.

Ideal candidates have experience in guest relations, front office, hospitality, or customer service in premium

Qualifications

• Experience in guest relations, front office, hospitality, or customer-service role in 5 star ultra luxury environment.

Responsibilities

• Handle guest requests and concerns professionally.
• Ensure guests receive the high level of hospitality expected at Atlantis the Palm.
• Collaborate with front desk teams to anticipate needs and respond promptly.

Job description

About The Role

Guest Relations Agent

is responsible for providing exceptional personalized service to hotel guests throughout their stay The role focuses on creating memorable guest experiences handling requests and concerns professionally and ensuring that guests receive the high level of hospitality expected at Atlantis the Palm Ideal candidate for this role has previous experience in guest relations, front office, hospitality, or a customer-service role in 5 star ultra luxury environment, passion for luxury hospitality and delivering exceptional guest experiences.