Assistant Manager, Guest Relations

Atlantis Dubai; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance (dental)

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis Dubai is seeking an Assistant Manager, Guest Relations to lead the Guest Relations and Concierge teams, ensuring personalized, seamless experiences for every guest.

You'll oversee VIP and high-profile guest services, service recovery, and collaboration across hotel departments, while developing a high-performing team and maintaining luxury standards.

Qualifications

• Experience in 5-star ultra-luxury hospitality and guest-facing roles.
• Strong leadership and supervisory skills.
• Excellent organizational and administrative abilities.
• Outstanding interpersonal and communication skills.

Responsibilities

• Lead the Guest Relations and Concierge functions to deliver personalized guest experiences.
• Provide strong operational leadership across guest engagement, VIP services, and service recovery.
• Develop and mentor a high-performing, luxury-service oriented team.
• Collaborate with all hotel departments to maintain luxury standards.
• Ensure seamless and memorable experiences for all guests, especially high-profile guests.

Job description

Job description

Assistant Manager, Guest Relations (21209)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

The Assistant Manager, Guest Relations at Atlantis The Palm is responsible for the overall leadership and daily operation of the Guest Relations and Concierge functions, ensuring exceptional, personalized, and seamless experiences for all guests. The role provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, service recovery, and guest satisfaction. The Assistant Manager, Guest Relations is responsible for developing a high-performing team, maintaining luxury service standards, and ensuring effective collaboration across all hotel departments to consistently exceed guest expectations.

About You

Ideal candidate for this role has consistent experience in 5 star ultra luxury hospitality, especially in VIP or butler services, strong leadership and supervisory skills and proficiency in local knowledge and concierge-level services. We are on a lookout for a candidate with strong organizational and administrative skills, team player and excellent interpersonal and communication abilities.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.