Luxury Guest Experience Lead

Raffles Hotels & Resorts; Dubai; On-site; AED 380,000 - 600,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining and wellness discounts

Job summary

Raffles Hotels & Resorts invites applications for a Guest Experience Manager at Raffles The Palm Dubai. You will lead Guest Relations and Butlers teams to deliver personalized, anticipatory service that enhances loyalty and brand stature.

The role focuses on creating seamless guest journeys, mentoring a high-performing team, and collaborating with departments to create unique experiences while upholding ultra-luxury standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
• Minimum 5 years in a guest-facing leadership role within luxury hospitality.
• Experience working with high-profile guests is desirable.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead the Guest Relations and Butlers teams to elevate the guest journey from pre-arrival to post-departure.
• Deliver personalized service and memorable interactions across all touchpoints.
• mentor and supervise team members; ensure alignment with Raffles brand standards.
• Collaborate with departments to plan VIP events and bespoke experiences.
• Monitor KPIs related to guest satisfaction and loyalty and act on feedback.

Skills

Interpersonal skills

Communication

Leadership

Guest service mindset

Problem solving

Attention to detail

Brand standards

Professional appearance

Cultural sensitivity

Education

Hospitality degree

5+ years luxury guest-facing leadership

Job description

Raffles Hotels & Resorts invites applications for a Guest Experience Manager at Raffles The Palm Dubai. You will lead Guest Relations and Butlers teams to deliver personalized, anticipatory service that enhances loyalty and brand stature.

The role focuses on creating seamless guest journeys, mentoring a high-performing team, and collaborating with departments to create unique experiences while upholding ultra-luxury standards.