Luxury Guest Experience Manager

Accor

Dubai

On-site

AED 240,000 - 360,000

Full time

3 days ago

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Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont &

Dining and wellness discounts

Job summary

Raffles The Palm Dubai invites applications for a Guest Experience Manager. Reporting to Hotel Manager, this role leads the Guest Relations and Butlers Teams and focuses on elevating the guest journey from pre-arrival to post-departure, delivering personalized experiences and ensuring high levels of guest satisfaction.

The position requires a guest-focused, proactive leader with strong interpersonal skills and a passion for luxury hospitality.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 years in a guest-facing leadership role within luxury hospitality.
Experience in multicultural environments and working with high-profile clients.

Responsibilities

Lead the Guest Relations and Butlers teams to enhance the guest journey.
Engage with VIPs and regular guests to exceed expectations and gather feedback.
Maintain brand standards and loyalty through personalized experiences and proactive service.
Monitor KPIs related to guest satisfaction and loyalty; ensure lobby presence and proactive leadership.
Collaborate with other departments to curate bespoke guest experiences.