Club Experience & Operations Leader

Accor; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Complimentary upgrades across Raffles/

Job summary

Raffles Club Operations and Experience Manager at Raffles The Palm Dubai leads daily operations and ongoing development of the Raffles Club. You will work with Rooms, F&B, Culinary and other hotel teams to deliver personalised guest experiences across breakfast, afternoon tea and aperitivo while maintaining engaged teams and strong commercial performance.

The role requires a hands-on leader with luxury service standards, budget discipline, and a focus on continuous improvement through guest

Qualifications

• Fluent in English with excellent communication skills.
• Strong leadership and coaching abilities for diverse teams.
• Knowledge of luxury hospitality service standards and guest recognition.

Responsibilities

• Lead the Raffles Club during operating hours, delivering warm, personalised service.
• Set service standards across all Club touchpoints and ensure consistent execution.
• Coordinate menus, presentation and service with F&B and Culinary teams for breakfast, afternoon tea and aperitivo.
• Engage with guests, recognise repeat visitors, and respond to special requests.
• Monitor guest feedback and address complaints with corrective actions.

Skills

Fluent in English

Guest service leadership

Team leadership

Education

Degree in tourism/hospitality/hotel management

Tools

Micros

Microsoft Office

Opera Cloud

Job description

Raffles Club Operations and Experience Manager at Raffles The Palm Dubai leads daily operations and ongoing development of the Raffles Club. You will work with Rooms, F&B, Culinary and other hotel teams to deliver personalised guest experiences across breakfast, afternoon tea and aperitivo while maintaining engaged teams and strong commercial performance.

The role requires a hands-on leader with luxury service standards, budget discipline, and a focus on continuous improvement through guest