Luxury Guest Experience Leader

AccorHotels Middle East; Abu Dhabi; On-site; AED 350,000 - 500,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & R&R

Upgrades and exclusive colleague perks

Dining and wellness discounts

Job summary

Raffles The Palm Dubai seeks a Guest Experience Manager to elevate service and loyalty, leading Guest Relations and Butlers with a guest‑first mindset. You will role‑model elegance, presence, and personalised engagement across all guest touchpoints.

The role requires a guest-focused leader with strong interpersonal skills, 5+ years in luxury hospitality, and an ability to collaborate with multiple departments to curate unforgettable experiences.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 years in a guest-facing leadership role within luxury hospitality.
• Experience in multicultural environments and working with high-profile clients.

Responsibilities

• Serve as a senior point of contact for VIPs and regular guests, exceeding their expectations.
• Lead Guest Relations and Butlers teams, ensuring seamless guest journeys from pre-arrival to post-departure.
• Maintain brand standards and training; mentor teams to reflect Raffles’ service pillars.
• Collaborate with departments to curate bespoke guest experiences and manage special requests.
• Oversee operation of Guest Relations and Butlers, ensuring efficiency and KPI monitoring for guest satisfaction and loyalty.
• Stay current on Raffles Brand Standards, LQA criteria, and luxury hospitality benchmarks.

Skills

Interpersonal skills

Leadership

Guestservice excellence

Multicultural experience

Communication in English

Education

Hospitality management or related field

Job description

Raffles The Palm Dubai seeks a Guest Experience Manager to elevate service and loyalty, leading Guest Relations and Butlers with a guest‑first mindset. You will role‑model elegance, presence, and personalised engagement across all guest touchpoints.

The role requires a guest-focused leader with strong interpersonal skills, 5+ years in luxury hospitality, and an ability to collaborate with multiple departments to curate unforgettable experiences.